Critical success factors (CFSs) for Implementing Information Technology balanced scorecard (IT BSC)

In a rapidly changing environment , innovative firms are increasingly using the Balanced scorecard to identify and communicate key factors that drive future values giving better indecators of where the organization is going . The balanced scorecard has emerged as a proven and effective performance management tool that can be leveraged to enable alignment of the IT strategy with that of the business . in recent years the BSC has been applied to information technology so information technology balanced scorecard (IT BSC) has been emerged which has 4 perspective like BSC and can provide feedback around both the internal business processes and the external outcomes in order to continuously improve strategic performance and results.

Critical success factors (CFSs) for Implementing Information Technology balanced scorecard (IT BSC) Keywords:

performance measurement , balanced scorecard , information technology , information technology balanced scorecard , critical success factors.