Evaluation of Patient Satisfaction with Medical Services at Traditional Iranian Medicine Clinics in Tehran

Publish Year: 1395
نوع سند: مقاله ژورنالی
زبان: English
View: 281

This Paper With 7 Page And PDF Format Ready To Download

  • Certificate
  • من نویسنده این مقاله هستم

استخراج به نرم افزارهای پژوهشی:

لینک ثابت به این Paper:

شناسه ملی سند علمی:

JR_PSQ-4-1_002

تاریخ نمایه سازی: 20 مهر 1398

Abstract:

Introduction: Evaluation of patient satisfaction is a common method used to determine the quality of medical services. This study aimed to assess the level of satisfaction in patients referring to the clinics of traditional Iranian medicine affiliated to Tehran University of Medical Sciences (TUMS), Iran. Materials and Methods: This cross-sectional study was conducted on 260 patients with history of at least two referrals to the clinics of traditional medicine at TUMS. Subjects completed the Persian version of Patient Satisfaction Questionnaire (PSQ-18). Data analysis was performed using T-test, Chi-square, ANOVA and Pearson’s correlation coefficient. Results:Out of 260 patients with the mean age of 41.01±12.95 years, 104 patients (63.1%) were satisfied, 9 (3.4%) were completely satisfied, 67 (25.8%) were dissatisfied with the medical services, and 20 patients (7.7%) were uncertain. In subscales of access to physician, time spent with doctor, interpersonal manner and overall satisfaction, number of satisfied patients was higher than their dissatisfied counterparts. However, rate of dissatisfaction was higher in subscales of technical quality, communication and financial aspects of care. Moreover, no statistically significant relationship was observed between satisfaction scores and age, gender, education status, type and duration of disease and marital status of the subjects. Conclusion: According to the results of this study, over 60% of the patients were satisfied with the health care services offered at traditional medicine clinics. Insurance coverage for traditional treatments could significantly reduce treatment costs. Furthermore, technical quality and communication skills of practitioners need to be improved through training courses in the field of traditional medicine.

Keywords:

Health care Patient satisfaction Process assessment Traditional medicine

Authors

Fataneh Dabaghian

Research Institute for Islamic and Complementary Medicine Iran University of Medical Sciences, Tehran, Iran.

Ebrahim Khadem

Faculty of Traditional Medicine, Tehran University of Medical Sciences, Tehran, Iran.

Roshanak Ghods

Research Institute for Islamic and Complementary Medicine Iran University of Medical Sciences, Tehran, Iran.