Hamid Reza Seyed Jafari - Shiraz oil refining company , NIORDC, Petroleum ministry ,Iran

Measuring the annual performance of the oil & petrochemical companies with the right KPI aligned with specific objectives related to relevant strategies and targets considering strategy map and balanced scorecard can improve the reliability and performance of work processes.

KPI : Key performance indicator STRATEGY : Means to reach strategic objectives OBJECTIVE :Execution image of mission MISSION :Why existing an organization or company? VISION : Outlook of an organization or company ,dynamic mission BALANCED SCORECARD:A tool for measuring strategic performance management EFQM : European foundation quality management for excellency companies OPEX :Operating cost of industry CAPEX : Capital investment HSE :Health ,safety ,environment regulations CSF:Critical success factor(strategies)