Performance Evaluation of the Business Intelligence Systems Using a Fuzzy AHP Approach

In worldwide competition environment, traditional decision-making approaches no longer meet the requirements of organizations for decision making; organizations must make good use of electronic information system tools such as business intelligence (BI) systems to quickly acquire desirable information from huge volume of data to reduce the time and increase the efficiency of decision-making procedure. Despite the huge operational and managerial advantages of BI systems, many companies face problems in the completely utilization of these tools, therefore, to reduce risk of failure in utilization and also to measure the amount of realized benefits of BI tool defining and choosing the most proper performance measurement criteria and technique is an important issue. In this paper, a practical framework based on appropriate criteria and Fuzzy Analytical Hierarchy Process technique is presented to performance evaluation of BI Systems. Result shows that a “Fitness” criterion is the most important criteria in the evaluation of BI System.

Keywords:

Performance Evaluation , Business Intelligence (BI) System , Fuzzy Analytical Hierarchy Process (AHP) , CFCS Defuzzification