Analysis of the Quality of Logistics Supply Chain Process Using Six Sigma Scale: A Case Study in One of the Teaching Hospitals in Kerman, ۲۰۱۴

Background: In the present competitive era, organizations need to use a suitable model such as supply chain management in order to earn and keep a suitable place in the national arena and gain competitive advantage. The aim of this study was to analyze the quality of logistics supply chain process in a teaching hospital of Kerman. Methods: This is a qualitative research, in which the phenomenological approach was used. Data were collected through semi-structured interviews with the personnel of the Procurement Unit who were selected purposively and a random review of ۲۰ product request forms. Finally, data were analyzed using framework analysis, and the process quality was analyzed using the six sigma scale.  Results: Errors identified in the supply chain included ۹ main themes and ۲۹ subthemes among which, inadequate monitoring of the accuracy of the product request forms, inattention to the point of ordering, purchase regardless of the quality, inappropriate archive, inappropriate selection of supplier, and non-compliance with standard time of purchase and delivery of goods were the main errors identified. The quality of supply chain process according to Six Sigma scale was moderate. Conclusion: Weakness in the information system of the procurement unit and lack of suitable relationship between this unit and other units of the hospital lead to incidence of errors in the supply chain process that can be significantly reduced through implementing an office automation system and electronic procurement system.

Keywords:

Supply Chain Process , Procurement , Six Sigma , Error Rate