How Knowledge Management Impacts on Quality of Service in Project-Based Companies

Course of knowledge management is known as the main originates of competitive advantage in the future. This does not mean that in today’s highly competitive world, we are unable to use knowledge management to gain a competitive advantage and advancing the goals and objectives of innovation in organizations, but also we certainly can argued that nowadays knowledge management skills can be effective in the pursuit and realization of innovation in organizations. This paper addressed to examining management maturity level and the relation between knowledge management and innovation maturity and quality of service as well as the relation between innovation and quality of services, therefore, correlation test and regression are used. The statistical population of this research is Khuzestan Green Paper Co. and data gathering tools included a research literature and a questionnaire. Confirming the hypothesis test, the positive relation and significant in knowledge management and creativity and quality of service are proved.

Keywords:

Knowledge Management , creativity , competitiveness , quality of service.