Application of group analytic hierarchy process (GAHP) method in ranking the factors affecting the formation of organizational networks in order to provide more appropriate services of citizens

Objective: The present study aims to provide a framework for identifying the importance of components involved in the formation of organizational networks in order to provide more appropriate services to citizens in District ۹ of Mashhad Municipality .Method: The present research is called applied in terms of purpose, the method of which is based on descriptive-survey method. The statistical population includes all employees of the district ۹ of Mashhad Municipality including ۱۷۳ people. The research method used in this research is survey and cross-sectional. In order to collect data, a questionnaire was used. Using simple random sampling, ۱۴۳ questionnaires were distributed in the research population. In order to confirm the validity of the questionnaire, face validity and construct validity were used using confirmatory factor analysis. The reliability of the questionnaire was assessed using Cronbach's alpha test. Also, the Group Analytic Hierarchy Process (GAHP) Method has been used to rank the factors affecting the formation of organizational networks.Findings: The findings showed that the factors affecting the formation of organizational networks in order of importance are individual, group, organizational, technology and participatory leadership style factors.Originality / Value: The value of the present study is in ranking the factors affecting the formation of organizational networks in District ۹ of Mashhad Municipality of Iran according to which, first by reviewing the research literature and implementing the Delphi method, using the opinions of relevant experts and specialists and applying the GAHP method, the five individual, group, organizational, technology and participatory leadership styles factors were identified and prioritized as effective factors.

Keywords:

Communications , Fuzzy Analytic Hierarchy Process , Group Analytic Hierarchy Process (GAHP) Method , Multi-Criteria Decision-Making , Organizational Networks