Nurses' knowledge, Attitude, Practice about Effective Communication Skills in Patient Education

Background and Objective: Effective communication is an essential characteristic of nursing care carried out as a necessity in education to empower patients. Therefore, this study aimed to determine  Nurses;#۳۹ knowledge, attitude and practice about  effective communication skills in Patient education. Material and Methods: This cross-sectional study was conducted on ۲۷۵ nurses selected via stratified random sampling in teaching and therapeutic centers of Esfahan University of medical sciences, ۲۰۱۳.We collected the data by a research-made questionnaire related to knowledge and attitude, and a checklist to observe nurses;#۳۹ communication skills. To analyze the data , Central indices were calculated. Results: of ۲۷۵ nurses , ۸۶.۷ %   made a friendly atmosphere with their patients and ۷۲.۲% showed positive feedback, while their knowledge about communication components were ۷۹.۶ % . They (۶۷.۳%) were active listeners and  they (۹۶.۷%) had close communication during patient education. Conclusion: given that nurses;#۳۹ communication skills are moderate, we recommend holding communication-skills workshops especially in patient education.

Keywords:

Knowledge , Attitude , Practice , Nurses , Communication Skills , Patient Education , آگاهی , نگرش , عملکرد , پرستاران , مهارت های ارتباطی , آموزش به بیمار