Professional communication among nurses, patients, and physicians in intensive cardiac care units: A content analysis

Introduction: Introduction: Due to the increasing number of patients, critical situations, and the need for invasive critical care in intensive cardiac care units (ICCU), dynamic and complex professional communication assessment has become necessary. The aim of this study was to explore professional communication (nurse, patient, and physician) in the ICCU. Method: This study was performed with a qualitative approach and using conventional content analysis. The participants included ۲۳ nurses, physicians, and patients and their relatives in the ICCU in Fatemieh Hospital, Semnan, Iran. The study subjects were selected through purposive sampling. Data were collected through semi-structured interviews. Results: Through data analysis, ۸ themes were extracted. These themes consisted of "nurses’ sense of responsibility", "head nurses’ supportive acts", "supervisors’ professional relationship", "effective management", "interaction with physician", "cooperation with paraclinic, services providers, and guard", "patients’ trust", and "dealing with the concerns of patients’ relatives". The main theme extracted was "necessity of creating trust in professional communication". Conclusion: Establishing a professional communication based on trust is essential in providing nursing care in the ICCU. Since gaining patients’ and their family members’ trust depends on mutual trust among nurses and, nurses and physicians, it is essential that professional communication among the medical staff of hospitals be emphasized and supported.

Keywords:

Professional communication , Intensive cardiac care , content analysis