Effect of Managerial Coaching on Tour Guides' Turnover Intention: The Mediating Role of Work Engagement and Employability

The turnover intention is a preliminary stage of actual turnover. Given the significance of the turnover issue and the benefits of using managerial coaching based on Individual Development Theory (IDT) and Social Exchange Theory (SET), the aim of this study is to investigate the effect of managerial coaching on employee turnover intention, the mediating role of work engagement, and tour guides' employability. The study method was classified as descriptive-survey research. In this context, questionnaire forms were sent electronically and randomly to ۳۸۴ tour guides throughout Iran. The data were analyzed and evaluated using Structural Equation Modelling in IBM SPSS and IBM AMOS programs. This research confirmed the negative and significant effects of managerial coaching on turnover intention, as well as the positive and significant effects of managerial coaching on work engagement and employability. The negative and significant effect of work engagement and employability on turnover intention was also confirmed. However, the mediating effect of work engagement and employability in the relationship between managerial coaching and turnover intention was not confirmed. This study emphasizes that through the management coaching approach, it is possible to increase the work engagement and employability of tour guides and reduce their turnover intention, and by increasing work engagement and employability, turnover intention can be managed favorably.

Keywords:

Managerial Coaching , Turnover intention , Work Engagement , Employability , Tour guides