New Quality Roles, Organizations and Future-Making

When looking to quality concept and its evolution form past to present, one easily finds that it has always been linked with improvement and change and at the service of organizations for more effective and efficient performance, for success in market and for sustainable business and excellence and also of society for welfare of the people. In turn, quality programs have always been followed for improvement and change at different levels. Japan, after WW2, is always the best clear example. Actually the secret of attraction of quality lies in the dynamic and evolving meaning it has been implying during the time. As we are always living in a changing environment, quality has had to evolve for adapting with changing needs. It is a timeless but dynamic and living entity which continues to exist in future. As much as the executives try to have the possibility for looking into future from a broader perspective and then, understanding and analyzing mega trends and their interactions that are shaping future, they would be more and more able to find out what should be done with their organizations to improve the likelihood of their success. It is within this environment that they have an exciting and unique opportunity to influence future organizational direction and, in other words, to make their own future. This paper tries to give some general views with regard to new roles quality is taking or should take in future and, then presents some suggestions for organizations in having an active contribution to making future as well as their own.

Keywords:

Mega trends , Organizational transformation , Future-making