Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance
Publish place: International Journal of Management, Accounting and Economics (IJMAE)، Vol: 3، Issue: 10
Publish Year: 1395
Type: Journal paper
Language: English
View: 476
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Document National Code:
JR_IJMAE-3-10_004
Index date: 25 February 2017
Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance abstract
Today performance evaluation is known as an inevitable part of management knowledge; in such a way that it can help an organization to consume sources and facilities in an optimum way and also achieve its goals and strategies. In this paper for evaluating the performance of aircraft maintenance unit in Iran, Balanced Scorecard (BSC), a strategic management method for performance measurement using a set of financial and non-financial performance metrics, and Fuzzy Multiple Criteria Decision Making (FMCDM) has been used. 26 criteria for performance evaluation in four BSC perspectives by help of maintenance unit’s experts have been specified. The criteria’s weights via Fuzzy Analytic Hierarchy Process (FAHP) method by using Fuzzy Preference Programming (FPP) approach determined and finally fuzzy VIKOR method has been used to measure the performance of three aircraft maintenance units. Results of research shows that FAHP-FVKIOR evaluation method by BSC can be a useful tool for optimum measuring of performance.
Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance Keywords:
Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance authors
Narjes Jamali
Department of Industrial Engineering, College of Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran
Mehdi Mardaneh Khameneh
Department of Industrial Engineering, College of Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran