Using a Fuzzy AHP-VIKOR and BSC Approach for Evaluating Aircraft Maintenance Unit Performance

Today performance evaluation is known as an inevitable part of management knowledge; in such a way that it can help an organization to consume sources and facilities in an optimum way and also achieve its goals and strategies. In this paper for evaluating the performance of aircraft maintenance unit in Iran, Balanced Scorecard (BSC), a strategic management method for performance measurement using a set of financial and non-financial performance metrics, and Fuzzy Multiple Criteria Decision Making (FMCDM) has been used. 26 criteria for performance evaluation in four BSC perspectives by help of maintenance unit’s experts have been specified. The criteria’s weights via Fuzzy Analytic Hierarchy Process (FAHP) method by using Fuzzy Preference Programming (FPP) approach determined and finally fuzzy VIKOR method has been used to measure the performance of three aircraft maintenance units. Results of research shows that FAHP-FVKIOR evaluation method by BSC can be a useful tool for optimum measuring of performance.

Keywords:

Balanced Scorecard (BSC) , Fuzzy analytic hierarchy process (FAHP) , FVIKOR , FPP