Identification and prioritization critical success factors of Knowledge management adoption in supply chain based on Fuzzy DEMATEL

Today Supply chains (SCs) require developing knowledge in order to achieve competitive advantages and Knowledge management (KM) plays an important role in SC to create, build, maintain and utilize knowledge in this way. KM adoption in the SC needs high investment as well as few changes in theculture of entire SC. The aim of this paper is to identify and prioritize the critical success factors (CSFs) of KM adoption in the SC by using FDEMATEL method through an empirical case study. It helps corporates to concentrate on high priority CSFs and develop strategies to implement them on priority. To do so, the FDEMATEL utilized for calculating importance weights of CSFs of KM adoption in the SC. Also, anempirical study presented to illustrate the proposed method and demonstrate its effectiveness. A total of 16CSFs were identified through extended literature review and expert’s opinion. The results of the study showed that Supports of Top management, Integration of knowledge and information flow and Organization structure are the three most important CSFs of KM adoption in the SC. The case of this study should pay attention and concentrate to these CSFs with higher priority for effective KM adoption in SC and implement them progressively to greatly improve the efficiency of the whole SC performance

Keywords:

knowledge management , supply chain , Fuzzy DEMATEL , Critical success factor