The Effect of Electronic Training on the Midwives Communication Skills with Clients in City Health Centers (Under Coverage of No. 2 Mashhad Health Center)

Background: Communication skill is considered as one of the main features of employees in the health centers. The midwives should make an influential connection with their patients in order to realize the purposes of health. Electronic training is a new method that is accessible and flexible for learning. The present study aimed to determine the impact of electronic training on communication skills of midwives. Methods: This is a semi-experimental study. 33 midwives working in the health centers in Mashhad participated in the study. Firstly, their communication skill was assessed via direct observation and using the checklist, in which, the validity was 84% and the reliability was 86% evaluated by the test – retest method. The participants had communication skill training by electronic method and were evaluated after the training. The data were analyzed by SPSS and Paired t test, Wilcoxon, Kolmogorov-Smirnov. Results: The results present that there is statistically significant difference in the scores of communication skill before and after intervention (p<0.05). The average score of communication skill of the midwives was 1.26 before training and changed to 1.75 after intervention. Furthermore, the communication skill of midwives was reported weak before training, only 46.1% of them had communication skill thoroughly, and after intervention the percentage of the people enhance to the appropriate level and in accordance with the results 77.8% of them could gain good communication skill. Conclusions: The midwives’ communication skill increased after training. Therefore, electronic training could be used in order to gain better communication skill among the midwives.  

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Keywords: Communication Skills , Electronic training , Midwives