Investigating the preparedness of the Red Crescent Society of Isfahan province for establishing a total quality management

Background: Total quality management is an approach that the organizations management addresses the improvement of processes continually with the participation of all employees and satisfaction of the applicants. However, researchers suggest feasibility, assessment, and analysis of the potential for its deployment based on researches before implementing. Method: This applied study aims to investigate the preparedness of the Red Crescent Society in Isfahan province in order to establish a total quality management by using information from managers and staff. Data collected and analyzed by using the designed questionnaire and SPSS-25 software. Findings: Six system variables were used such as group participation and team orientation, training, responsibility and service, managerial support and physical, structural, and legal factors. After analyzing the data, it is shown that the preparedness of Red Crescent Society in Isfahan province was lower than the average level in each variable. Conclusion: The results showed that Red Crescent Society in Isfahan province is still not ready for deploying the total quality management. Therefore, in order to implement the total quality management, priority should be given to the structural, physical, legal, and technical factors as well as the quality of services provided.    

Keywords:

total quality management system , Red Crescent Society , Isfahan province , سیستم مدیریت کیفیت جامع , جمعیت هلال‌احمر , استان اصفهان