Explaining the relationship between the dimensions of Islamic work ethics and employees’ behavior in work and individual background (case study: service provider organizations in Kerman province

Background: The present study aims to study and explain the relationship between the dimensions of work ethics, employees’ behavior, and the individual background of work ethic beliefs in service provider organizations (such as water, electricity, gas, and telecommunication). As the type of services in these organizations plays an important role for community members and their daily lives; thus, any weakness including moral weakness causes a lot of problems as well as dissatisfaction among many people. Work ethics are very important in these organizations in order to reduce the performance cost in different fields, such as decrease in productivity and dynamism, lack of transparency and poor organizational communication. Therefore, this research was done considering the history of the researcherchr('39')s activities and being aware of the problems over the years in executive organizations in Kerman province. Method: In this applied and descriptive survey, about 521 employees and managers of service provider organizations were studied and finally 221 people were selected by using Cochran formula. In order to determine reliability and validity of the questionnaire, Cronbach’s alpha coefficient and confirmatory factor analysis were used. The collected data were analyzed by using LISREL and SPSS. Findings: The results showed that there is a positive and significant relationship between the dimensions of work ethics, employees’ behavior, and the individual background of work ethic beliefs in service provider organizations. Conclusions: This research identified and presented the individual background of work ethic beliefs and its relation to work behavior in service provider organizations in Kerman province by using literature review and fuzzy Delphi technique. Finally, the idea of ​​this modeling has been achieved with an emphasis on ethics. Today, focus on ethical issues is essential because morality is known as an important competitive resource and an essential element for sustainable development, in general, and a decisive factor for organizations with global aspirations. New dimensions of work ethics are a comprehensive framework based on a set of central and strategic values in the field of quality-oriented, environmental responsibility, social responsibility, customer-oriented, excellence, meritocracy, and organizational knowledge preservation. In addition, the mentioned dimensions can provide a platform for development of morality in Iranian organizations and enable them to develop plans and improve measures along with the comprehensive pathology of the work ethics system.  While having a comprehensive system structure, the new dimensions of work ethics presented in this research have a new orientation in previous work ethic due to strong enough theoretical support and refined by academic experts and service provider organizations. The new dimensions of work ethic presented have a sustainable advantage that an organization for excellence must achieve them

Explaining the relationship between the dimensions of Islamic work ethics and employees’ behavior in work and individual background (case study: service provider organizations in Kerman province Keywords:

ethics , work ethics , Islamic work ethics , work behavior , in-role performance , extra-role performance , اخلاق , اخلاق کاری , رفتار کاری , عملکرد درون نقشی , عملکرد برون نقشی , باورهای اخلاق کاری.