Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals

The purpose of this study was to develop a scale for measuring the service quality in sport scientific journals. A mixed approach was conducted to fulfill the research objectives. In qualitative phase ۱۵ sport paper writer were interviewed and in quantitative phase, ۳۵۷ sport researchers were studied through systematic random sampling. The face and content validity of the scale was confirmed by ۱۵ experts and the final questionnaire of the scientific journals service quality was provided to ۲۹ subjects. ۲۶ items were ranked in five factors (accountability speed, executive structure, trustworthiness, employees and updating) based on exploratory factor analysis with orthogonal rotation. Cronbach's alpha, KMO, Bartlett Test and confirmatory factor analysis were used by SPSS and LISREL for data analysis. It is worth noting that the results of confirmatory factor analysis and Cronbach's alpha coefficient (۰.۹۱) supported the five-factor structure of JourQual scale and confirmed its validity and reliability.

Keywords:

service quality , scientific journals , response speed , updating , trustworthiness