Survey on the Priority Factors Influencing IT Outsourcing in the Platform of Cloud Computing in Semnan Province Universities by Fuzzy DEMATEL Technique

Today, Information Technology Outsourcing (ITO) has developed and caused organizations to become more flexible and dynamic than they were before. The ever-increasing development of ICT is one of the main reasons for the promotion of outsourcing. That is due to the fact that many organizations are not able to adapt their hardware and software in accordance with the fast-paced technology development. Cloud Computing is considered as one of newest paradigms in ITO. Due to its flexible nature, this paradigm has been able to protect organizations against extreme changes of IT during recent years. Furthermore, by better understanding their needs and prioritizing them, organizations can experience a more successful outsourcing in the context of Cloud Computing. SMI can be a considerable help in identifying organization’s needs to use Cloud Computing. This article suggests that organizations use Fuzzy DEMATEL Technique to prioritize their needs. In this research which is conducted as a case study, all the universities in Semnan Province are examined. The results show that the most important criteria for outsourcing in the context of Cloud Computing are Compliance, Operability and Contracting Experience respectively. Moreover, the model has identified Security Management, Ownership and Contracting Experience as the most effective criteria and Learnability, Maintainability and Recoverability as the most affected one.

Keywords:

Cloud Computing , Fuzzy Dematel technique , IT outsourcing , Service measurement index (SMI)