A Statistical Case Study for the Components of Spiritual and Charismatic Leadership in Reverse Engineering based on Voice of Customer in Iran Khodro Company

Nowadays, vending is the most important pillar of a production set. The positive and significant points of the manufactured parts are attained by interviewing with the customer, sending a questionnaire to the customer, testing the market, investigating the quality and reliability of new products, probing the reports and product quality of competitors. Aimed at predicting the type of leadership in reverse engineering, based on “Voice of Customer” (VOC), between the Iran Khodro Company’s (IKC) managers (case study of Peugeot ۴۰۵ brake pump shell), the present study was conducted. Using descriptive-correlation research method, about ۹۰ managers were randomly selected in several categories according to gender, age and years of service, proportional to the size of each category. Three questionnaires of “Oregon and Kanowski Organizational Citizenship Behavior” (OKOCB), “Fry Spiritual Leadership” (FSL), and researcher-made “Charismatic Leadership” (CL) were utilized to collect the research data. To measure the reliability rate using Cronbach's alpha coefficient, this item was obtained for all three questionnaires of the OKOCB, FSL and CL behavior (α = ۰.۹۲, ۰.۸۱ and ۰.۸۵) respectively. Collecting the data, they were analyzed using multiple regression analysis and based on the research hypotheses. The results indicated that there is a positive and significant relationship between the dimensions of SL and organizational citizenship behavior, and also between the CL and the organizational citizenship behavior. The results of structural equation modeling also showed that SL with a path coefficient ۰.۷ is able to affect overall quality management (t ≥ ۱.۹۶, p≤ ۰.۰۵).

Keywords:

Spiritual Leadership , Charismatic Leadership , Reverse Engineering , Voice of Customer , Iran Khodro Company