Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

Background: Nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. Objectives: The purpose of this study was to investigate the relationship between Quality of Work Life (QWL) and quality of patient care. Methods: This study was a descriptive-analytic study based on correlation which was conducted in the educational hospitals of Kermanshah. A total of ۳۲۰ medical staffs were selected for the study. Quality of Work Life and Quality of Patient Care questionnaires were used to collect the data. For data analysis, descriptive statistics, person correlation coefficient, t-test and multivariate regression were used by using SPSS۱۶ Results: Data analysis showed that the Quality of Work Life of medical staffs was in a medium level. Our findings indicate that there is a significant, negative relationship between stress at work and quality of patient care (P-value=۰.۰۰۱ & r=-۰.۲۴۷) and there is a significant, positive relationship between control & job satisfaction and quality of patient care (P-value=۰.۰۰۱ & r=۰.۲۱۷). Results of multivariate regression analysis showed that stress at work net account for ۶% of the variance of the quality of patient care. Conclusion: Focusing on improving the working conditions of medical staffs can be incredibly useful in increasing the quality of health care.

Keywords:

Quality of health care , Stress , Medical staff