Studying Performance Quality of Authorities and Various Wards of Shahid Bahonar Educational Hospital from Practitioners’ Perspective in ۲۰۱۶

Introduction: The increasing significance of hospitals in improving physical and mental health has led to focusing on improved quality and higher patients’ satisfaction. The purpose of the present research is to determine performance quality of authorities and departments of Shahid Bahonar educational hospital from practitioners’ perspectives. Methods: This cross-sectional analytical-descriptive study was conducted in ۲۰۱۶. Research sample included ۱۱۰ doctors of Shahid Bahonar educational hospital in Kerman. Research data were collected through a reliable and validated researcher-made questionnaire. Kolmogorov-Smirnov, Mann–Whitney, Kruskal –Wallis, and one sample t-test were used for data analysis (p≤۰.۰۵). Results: Mean quality performance scores of hospital administrators (۴.۱۹ ± ۰.۶۲), wards (۳.۹۶ ± ۰.۵۵), quality of service delivery (۳.۲۵ ± ۰.۵۹), and working motivation in practitioners (۳.۶۱ ± ۰.۷۲) were obtained. The results also showed that younger employees (p = ۰.۰۱) and younger practitioners (p = ۰.۰۱) represented significantly better perspectives of performance quality of authorities and working motivation conditions; in addition, medical specialists showed better perspectives than general practitioners (p = ۰.۰۲). Quality of service delivery satisfaction and working motivation significantly reduced in individuals with over ۱۵ years of working experiences (p = ۰.۰۱). Conclusion: Results revealed that practitioners’ perspectives on performance quality of authorities and hospital wards relatively developed in recent years, particularly due to in-service training and establishing a responsible system to implement health reform plan especially in hospitals.

Keywords:

quality , Performance , Authorities , Practitioners , Bahonar Hospital