Introducing the New Model of Iran National Quality Award,known as Islamic World Quality Model (IWQM) and its differencesfrom other Business Excellence Models

The present study focuses on introducing the new model of Iran NationalQuality Award (INQA), known as Islamic World Quality Model (IWQM)and mentioning its differences from the EFQM excellence model andprevious version of INQA in terms of the minor and major changes beenmade in the model. At first, INQA and EFQM Models are separatelyinvestigated in brief in terms of their structures and their concepts. In thenext step, the IWQM is compared with the last version of the EFQMmodel, released in ۲۰۲۰, and previous version of INQA in terms of slightand fundamental changes. It is mentioned that the slight changes includethe number of models’ criteria and sub-criteria, their weights on overallscore and the importance of customers achievement on overall score,while the fundamental changes comprise focusing on the taking measuresto make organizations more resilient against unforeseen and unusualconditions (such as sanctions, COVID-۱۹ pandemic, global energyfluctuations), jihadi management and jihadi based thinking in doingduties, and the importance of the role of the leadership in organizationsand making the decision.

Keywords:

Iran National Quality Award , Islamic World Quality Model , INQA , IWQM , Business Excellence Models.