Enhancing Generative AI Usage for Employees: Key Drivers and Barriers

This study examines the use of AI tools within work environments, particularly Generative AI (Gen-AI). Its objective is to comprehend the factors affecting employees' adoption and utilization of such tools. The research applies the Technology, Organization, and Environment (TOE) framework to pinpoint potential factors and formulate hypotheses regarding their influence on employees' Gen-AI usage frequency. A quantitative research approach was conducted among a sample of 316 American employees. Results suggest that employees' perceived Gen-AI intelligence and warmth positively impact their usage through the mediation of performance expectancy. Effort expectancy only mediates the relationship between perceived Gen-AI intelligence and Gen-AI employee usage. Findings also show that the perceived severity of Gen-AI has a negative influence on employees’ usage and that an organization's absorptive capacity of Gen-AI does not influence employees’ usage. Critical drivers for Gen-AI utilization encompass technological proficiency, peer influence, and regulatory backing. These outcomes underscore the significance of nurturing a corporate culture that encourages innovation and adherence to regulations to successfully integrate Gen-AI in workplaces.

Enhancing Generative AI Usage for Employees: Key Drivers and Barriers Keywords:

Generative Artificial Intelligence (Gen-AI) , AI use , Technology Acceptance , Organiza-tional adoption , TOE framework