Collaboration between Service and R&D Organizations – Two Cases in Automation Industry
Publish Year: 1394
نوع سند: مقاله ژورنالی
زبان: English
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شناسه ملی سند علمی:
JR_ACSIJ-4-4_008
تاریخ نمایه سازی: 7 آذر 1394
Abstract:
Industrial automation systems are long-lasting multitechnological systems that need industrial services in order to keep the system up-to-date and running smoothly. The Serviceorganization needs to jointly work internally with R&D and externally with customers and COTS providers so as to operateefficiently. This paper focuses to Service – R&D collaboration. It presents a descriptive case study of how the working relationship between Service and R&D organizations has been established ina two example industrial service cases (upgrade and audit cases). The article reports the collaboration practices and tools that havebeen defined for these industrial services. This research provides, for other companies and research institutes that work withindustrial companies, practical real-life cases of how Service and R&D organizations collaborate together. Other companies wouldbenefit from studying the contents of the cases presented in this article and applying these practices in their particular context,where applicable
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Authors
Jukka Kääriäinen
VTT Technical Research Centre of Finland Ltd. Oulu, P.O. Box ۱۱۰۰, ۹۰۵۷۱, Finland
Susanna Teppola
VTT Technical Research Centre of Finland Ltd.Oulu, P.O. Box ۱۱۰۰, ۹۰۵۷۱, Finland
Antti Välimäki
Valmet Automation Inc. Tampere, Lentokentänkatu ۱۱, ۳۳۹۰۰, Finland