MEASURING SERVICE QUALITY IN ACADEMIC LIBRARY
Publish place: 02nd International Management Conference
Publish Year: 1383
Type: Conference paper
Language: English
View: 1,751
This Paper With 11 Page And PDF Format Ready To Download
- Certificate
- I'm the author of the paper
Export:
Document National Code:
IRIMC02_070
Index date: 6 April 2009
MEASURING SERVICE QUALITY IN ACADEMIC LIBRARY abstract
This study applies in measuring service quality in academic library. The location of study Sultanah Bahiyah Library,located at Northern Uneversity of Malaysia This study focuses customer as a yardstick for detemining the level of service quality offered by the library .This study also used SERVQUAL as an instrument to measure service quality it alsio determines the weighted importance given to each dimensions in determining priority improvement.
MEASURING SERVICE QUALITY IN ACADEMIC LIBRARY Keywords:
MEASURING SERVICE QUALITY IN ACADEMIC LIBRARY authors
Ruslan Romli
Faculty of Management of Technology,Universiti Utara Malaysia
Norazuwa Mal
Faculty of Human and Social Development , Universiti Utara Malaysia