The Interaction between Six Sigma and Knowledge Management strategy in Knowledge-based Organization: A Case Study

In recent decades, administrators have tried to develop their organizations into learning, fast-learning, fastresponse and knowledge-based organizations. The incubators’ administrators for adapting to their environmental changes and using the results of learning to achieve better results should turn their organizations into knowledgebased organizations. These organizations are the most appropriate context for implementing knowledge management strategy. Knowledge-based organizations need to use of problem solving techniques in process of creating, sharing,and applying knowledge and organizational improvement and excellence. Six sigma methodology is one of most effective of these techniques in order to optimization of processes, decrease defects and undesirable variabilities, increase organizational effectiveness and customer satisfaction, and organizational excellence in knowledge-based organizations. This study has been prepared in an attempt to introduce the reader a model that linked the processes of six sigma methodology and knowledge management strategy in Shahid Beheshti University Technology Units Incubator. This article consists of three parts. The first part is designed to give the reader the necessity of turning incubators into knowledge-based organizations. The second part, devoted to explore the processes and activities of six sigma and knowledge management strategy in Shahid Beheshti University Technology Units Incubator. In the final part, the interaction between six sigma and knowledge management strategy in this incubator will be discussed. Keywords: Shahid Beheshti University Technology Units Incubator, Knowledge-based Organizations, Knowledge Management, Six Sigma, Problem Solving Techniques, and Organizational Excellence