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Conference Paper
Knowledge Process Capability, Customer Relationship Management, and Service Quality of Bank Industry (Case Study: Mellat Bank of Mashhad)
Authors:
Morteza Rojui
،
Zeynab Sheykholeslami
،
Akbar Mohammad Lou
Year 1395
Publish place:
Pages:
15
| Language: English
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Conference Paper
Brand equity and Service quality in Guilan Province banks
Authors:
Ebrahim Chirani
،
Shirin Talanki
Year 1394
Publish place:
Sixth International Conference on Economics, Management and Engineering Sciences
Pages:
13
| Language: English
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Conference Paper
Testing the Relationship between Service Quality, Overall e-Banking Service Quality and Customer Satisfaction
Authors:
Belghis Bavarsad
،
Zahra Azizi
،
Mehran Saghaeian
،
Ali Akbar Hozhabri
Year 1394
Publish place:
9th International Conference on e-Commerce with focus on E-Business
Pages:
9
| Language: English
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Journal Paper
Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process
Authors:
NoorMohammad Yaghubi
،
Seyed Morteza Seyedin
Year 1393
Publish place:
Advances in Computer Science : an International Journal Issue 1، Vol 4
Pages:
7
| Language: English
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Conference Paper
The effects of relationship quality and commitment on customer loyalty Case Study in iran
Authors:
Leila Rahmaninejad
،
Narges Zareelmi
،
Alahyar Beigi firozabadi
،
Habibolah Salarzehi
Year 1391
Publish place:
The 4th International confrence on Banking Services Marketing
Pages:
11
| Language: English
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