Discovering Resource Map Using Process Mining

The uncertainties in dynamic business environment have enforced enterprises to utilize business process management system. In this challenging context, business administrators prioritize more novel business processes and IT requirements, which, in turn throughout time, shifted to IT-based business processes. To this effect, process mining, as a highly capable paradigm in IT, has been increasingly used in enterprise information systems. In this paper an approach has been presented to visualize process model and resource map of running cases in event log which is very important to capture the behavioural pattern of business processes. A case study has been applied in bupaR framework as a part of Rstudio package to represent the organization resource map and process model. The result shows that the resource map and process models and the related details of executed process are very useful for optimizing processes.

Keywords:

Process mining , Resource map , Process map , Event log