Digital Dashboard for Improving Pharmacy Management: A mixed-method study

Aim: This study aimed to determine the performance indicators required for hospital pharmacies and design a hospital pharmacy dashboard through defining requirements.Methods: This study was conducted in three phases in 2017. A qualitative approach was employed to collect and formulate key performance indicators (KPIs) for hospital pharmacies. A semi-structured questionnairewas constructed to determine KPIs. The data were analyzed using framework analysis. The classic Delphi technique was used to determine the dashboard requirements. Finally, the Dashboard was designed using QlikView12 and implemented in the selected hospital. The data displayed on the pharmacy dashboard was driven by the hospital information system (HIS).Results: The KPIs consisted of three domains including managerial, clinical, and financial indicators.Conclusion: Pharmacy services have been affected by the complexity and diversity of drugs, clinical concerns, and costs. The dashboard can help pharmacies' managers by monitoring. The dashboard design process begins by identifying KPIs that are important to decision-makers.

Keywords:

Key performance indicators , Dashboards , Pharmacy Administration