Employee Conditions of Service and Quality Service Delivery in Medical Tertiary Institutions in Bayelsa State, Nigeria

Employee well-being is a critical problem in every organization and should not be taken lightly. This is because employees play a critical part in the production process of any firm and as such, substandard working conditions will inhibit organizational output. This study examined employee conditions of service and quality service delivery in medical tertiary institutions in Bayelsa State, Nigeria. The study adopted a correlational research design and was guided by three research objectives. The population of the study comprised all academic and non-academic staff across all ranks in nine tertiary institutions in Bayelsa State. The instrument for data collection was a structured questionnaire developed by the author and validated by experts. The data gathered was analyzed using the Pearson Product Moment Correlation Coefficient for both research questions and hypotheses. The obtained results revealed that leave policy, training allowance, and good working environment have a positive relationship with quality service delivery in medical tertiary institutions in Bayelsa State.  It is, therefore, recommended that other tertiary institutions should emulate the Bayelsa Medical University Model of managing employee conditions of service.

Employee Conditions of Service and Quality Service Delivery in Medical Tertiary Institutions in Bayelsa State, Nigeria Keywords:

Conditions of Service , employee , Quality Service Delivery , Tertiary institution