Factors Influencing Patient Satisfaction in Shahroud Hospitals in ۲۰۱۸

Background: Patient satisfaction is one of important indicators of quality of service measurement. This study aimed at measuring patient satisfaction and factors which influence it in hospitals in Shahroud.Methods: In this cross-sectional study, ۸۰۰ patients selected through random sampling were studied in public and private hospitals in ۲۰۱۸. The collected data were entered into SPSS ۱۶ and analyzed using t-test and chi-square. The level of significance in all tests is ۰.۰۵.Results: Most of the inpatients were women and married people. The average score of satisfaction in the public hospitals affiliated to the University was ۲۲.۴۵ ± ۶.۰۲ and in the private sector, it was ۲۱.۵۶ ± ۵, which is deemed moderate. Patients were the most dissatisfied with the daily change of patient dresses and bed covers (۳۸.۳%), hospital food quality (۳۵.۳%), room facilities (۳۱.۱%), and were the most satisfied with nursing behaviors (۸۷.۷%). Chi-square test showed a significant relationship between the type of hospital (P = ۰.۰۰۲), patients’ age (P = ۰.۰۳۷), education (P = ۰.۰۱۳), and residence (P = ۰.۰۱۲) with their satisfaction.Conclusion: Patients' satisfaction was moderate. Paying more attention to the domains such as daily change of clothes and bed covers, the quality of hospital food, and facilities of the patient's room can play a role in improving the satisfaction of patients.Background: Patient satisfaction is one of important indicators of quality of service measurement. This study aimed at measuring patient satisfaction and factors which influence it in hospitals in Shahroud. Methods: In this cross-sectional study, ۸۰۰ patients selected through random sampling were studied in public and private hospitals in ۲۰۱۸. The collected data were entered into SPSS ۱۶ and analyzed using t-test and chi-square. The level of significance in all tests is ۰.۰۵. Results: Most of the inpatients were women and married people. The average score of satisfaction in the public hospitals affiliated to the University was ۲۲.۴۵ ± ۶.۰۲ and in the private sector, it was ۲۱.۵۶ ± ۵, which is deemed moderate. Patients were the most dissatisfied with the daily change of patient dresses and bed covers (۳۸.۳%), hospital food quality (۳۵.۳%), room facilities (۳۱.۱%), and were the most satisfied with nursing behaviors (۸۷.۷%). Chi-square test showed a significant relationship between the type of hospital (P = ۰.۰۰۲), patients’ age (P = ۰.۰۳۷), education (P = ۰.۰۱۳), and residence (P = ۰.۰۱۲) with their satisfaction. Conclusion: Patients' satisfaction was moderate. Paying more attention to the domains such as daily change of clothes and bed covers, the quality of hospital food, and facilities of the patient's room can play a role in improving the satisfaction of patients.

Keywords:

Security feeling , Satisfaction , Public hospital , Private hospital , Patient