Measuring and Analyzing Services Qua;ity and Satisfaction in Gas companies
Publish place: 5th International Management Conference
Publish Year: 1386
نوع سند: مقاله کنفرانسی
زبان: English
View: 1,903
This Paper With 17 Page And PDF Format Ready To Download
- Certificate
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
IRIMC05_001
تاریخ نمایه سازی: 1 دی 1386
Abstract:
Purpose- Service quality issues may differ from one country to another and from one industey to another one. Therefore it is definitely essential to establish services quality scales which is relevant to the country and culture where the service is offered. The present survey is a field study research that its objective is to assess and analysis service quality and satisfaction level of domestic gas consumers in Great Tehran Gas Company (GTGC) by establishing and applying an appropriate measurement tool and to determine the quality of offered services through Great Tehran Gas Compay, Which is the largest provincial gas company in Iran and is one of the sub-companies of National Iranian Gas Company (NIGC).In order to approach to the purpose of this research, the authors have attempted to response to the following Questions:1-Do the services quality dimensions has significant and positive effects on satisfaction of domestic gas subscribers? 2-Is there a significant difference between desirable and available conditions of services quality in Great Tehran Gas Company? 3-Are dimensions of the ServQual model proper for gas industry of iran or should we adapt this instrument? In other words do we need alternative method of measuring service quality in gas companies of Iran?4- Are domestic gases consumers of Tehran satisfy from the offered service by GTGC?D
Authors
Seyyed Ali Aghamiri
MSc Student Lulea University (Sweden) and Tarbiat Modares
Dr.Amir Nasseri
Associate Prof. Of Engineering Faculty Tarbiat modares University
Prof.Peter Naude
professor of Marketing Faculty of Management University of Manchester (England)
مراجع و منابع این Paper:
لیست زیر مراجع و منابع استفاده شده در این Paper را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود Paper لینک شده اند :