Assessment of Success of Saman Insurance E-education System Using the Delone-Mclean Modified Model

Introduction: This study has used the Delone-McLean model of information successsystem to assess the degree of success of the Saman Insurance e-education system byfocusing on individual application of information systems from the perspective ofintra-organizational users.Methods: The descriptive-survey method and simple random sampling was employedfor sampling. The statistical population consisted of 200 individuals who weremanagers, heads, and experts of Saman Insurance who had participated in e-educationcourses at least once. The structural equation model (SEM) was implemented usingSMARTPLS version 2 to test the measurement method and SEM. A questionnaire wasused to collect data. The validity of the questionnaire was assessed by expert opinionand Cronbach’s α was assessed the reliability of the questionnaire at 0.95.Results: The results revealed that the quality of the system, quality of information,and quality of services indirectly effect the success of e-education as determined byuser satisfaction. The greatest changes in using the system, user’s satisfaction and netbenefits were recorded from quality of information, using the system, and usersatisfaction, respectively.Conclusion: Improving student satisfaction assures the success of an e-educationsystem. The relevant factors for this are accessibility to a user-friendly and interactivee-education system, access to updated and relevant information required by users, andsuitable support services.

Keywords:

Success , Information Systems , E-education , Quality of System , Quality of Information , Quality of Services , Delone-Mclean