Knowledge Process Capability, Customer Relationship Management, and Service Quality of Bank Industry (Case Study: Mellat Bank of Mashhad)
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Index date: 15 December 2016
Knowledge Process Capability, Customer Relationship Management, and Service Quality of Bank Industry (Case Study: Mellat Bank of Mashhad) abstract
Knowledge Process Capability, Customer Relationship Management, and Service Quality of Bank Industry (Case Study: Mellat Bank of Mashhad) Keywords:
Knowledge Process Capability, Customer Relationship Management, and Service Quality of Bank Industry (Case Study: Mellat Bank of Mashhad) authors
Assistance Prof., Faculty of Management, International University of Emam Reza, Mashhad, Iran
MSc. Business Management, Ferdos University, Mashhad, Iran
MSc. Information Technology Management, Mehralborz University, Tehran, Iran
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