Service Quality Evaluation from the Perspective of Nedagostar Company Support Staff by Using Importance-Performance Analysis
Publish place: کنفرانس بین المللی مهندسی صنایع و مدیریت پایدار
Publish Year: 1395
نوع سند: مقاله کنفرانسی
زبان: English
View: 606
This Paper With 6 Page And PDF Format Ready To Download
- Certificate
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
IESM03_022
تاریخ نمایه سازی: 6 اردیبهشت 1396
Abstract:
Due to development in competition, progression is only possible for organizations which uninterrupted check the quality of their services. For this purpose, it is necessary for organizations to identify appropriate conceptual model in order to reach improve on their quality of service. One of the main issues in this debate is identifying and reducing the gap between the qualities of services. So far, many studies have been reviewed and evaluated the quality of the establishments. For this purpose, in this study by using importance-performance analysis model, the quality of provided services from one of the high-speed Internet service provider companies in Isfahan in the fall of 1395 will be discuss. This study uses self-assessment was conducted with a view of people within the organization. The results indicate considerable gaps in services. The greatest gap obtained in this study is reliability and the lowest is the tangibility dimension.
Keywords:
Authors
Ali Javaheri
Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
Ali Karevan
Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
hadi Shirouyehzad
Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
مراجع و منابع این Paper:
لیست زیر مراجع و منابع استفاده شده در این Paper را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود Paper لینک شده اند :