Performance measurement of healthcare processes in hospitals by the Queuing Network approach
Publish place: International Congress on Science and Engineering
Publish Year: 1396
نوع سند: مقاله کنفرانسی
زبان: English
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شناسه ملی سند علمی:
GERMANCONF01_124
تاریخ نمایه سازی: 26 مرداد 1397
Abstract:
Modeling, analysis and management of patient flow has important role in performanceanalysis and improving hospital processes. Analytical queuing models can be very useful to represent patient flow and to analyze the hospital system’s performance. This paperreports on modeling the flow of patients in various hospital units. The model includesvarious possible care pathways that depend on relevent factors for example intensity andtype of disease, doctors’s decisions, improvement in patient’s health status and differentrouting rules and resource constraints. Patient flow scenarios were represented as queuingnetworks and solved by an analytic approach. Performance of the proposed queue modelwas measured by evaluations for averages of response time, queue length and waitingtime of the various units and pathways. Finally, to show performance of the model, a casestudy was considered in which values of parameters collected from a hospital.
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Authors
Safoura Famil Alamdar
Department of Industrial Engineering, University of Tehran, P.O. Box ۱۱۱۵۵-۴۵۶۳, Tehran, Iran
Saeid Darvishi
Department of Civil Engineering, Islamic Azad University of Borujerd, Borujerd, Iran
Fariborz Jolai
Department of Industrial Engineering, University of Tehran, P.O. Box ۱۱۱۵۵-۴۵۶۳, Tehran, Iran
Masoud Rabbani
Department of Industrial Engineering, University of Tehran, P.O. Box ۱۱۱۵۵-۴۵۶۳, Tehran, Iran