International standards of management and conducting information technology service (ITIL/ISO 20000) Case study (Isfahan municipal Information & communication technology Enterprise)
Publish Year: 1387
Type: Conference paper
Language: English
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Document National Code:
ICTM05_184
Index date: 25 January 2010
International standards of management and conducting information technology service (ITIL/ISO 20000) Case study (Isfahan municipal Information & communication technology Enterprise) abstract
The greatest challenge of information technology services organization and companies are spending the least time and presenting the best quality . This matter appears in different parts of organization among them we can mention cases such as increase of human force efficiency optimal use of existing resources and creating new possibilities and capacities according to the business real necessity . only having control over advanced technoloigy and expert human force is not reliever and a very important problem is considered called serveice management procedures that really its connector ring between technology and individuals.
International standards of management and conducting information technology service (ITIL/ISO 20000) Case study (Isfahan municipal Information & communication technology Enterprise) Keywords:
IT services infrastructure management , ISO 2000 , IT infrastructure library , IT management procedures
International standards of management and conducting information technology service (ITIL/ISO 20000) Case study (Isfahan municipal Information & communication technology Enterprise) authors