An Intranet to Facilitate Managing Knowledge and Knowledge‐Sharing: a South African perspective

In organizations in South Africa there is increasing use of information technology for internal communication and collaboration. An Intranet, which is based on Web technology, is wellsuited for use in managing knowledge and knowledge? Sharing in an organization due to its ability to support distribution, connectivity and publishing of data and information. An Intranet should be seen as integral to an organization’s Knowledge Management strategy and should be tailored to suit and enhance an organization’s managing knowledge and knowledge‐sharing processes. The question arises: To what extent does an organization’s existing Intranet facilitate managing knowledge and knowledge? Sharing processes? This question is explored by selection of a large organization – eThekwini Municipality, Durban, South Africa – as the field of application. Derived from a mixed methodology approach, the results of a survey suggest that there is limited managing knowledge and knowledge‐sharing using the Intranet in the selected organization.

Keywords:

Intranet , Knowledge , Knowledge Management , Knowledge‐sharing , Managing Knowledge