Knowledge Management of Social Media in Emergencies and Disasters

The value of knowledge is to Its application, and facilitating the flow of knowledge to its place of application is a component of the knowledge management strategies (1). Knowledge management includes all processes associated with the identification, sharing and production of knowledge (2). Knowledge management can effectively reduce the adverse effects of disasters such as earthquakes on people (3). Knowledge management with the help of social media technology has played an important role in managing and integrating knowledge and learning activities (4). Social media has its specific features in the realization of the overall knowledge management process, which includes the exchange of knowledge among users, knowledge feedback and knowledge transfer (5). Social media has emerged as a potential source for improving crisis management for natural disasters (6) and with emergency information dissemination to the community affected by the disaster, plays an important role in crisis management. Moreover, social media is considered as one of the most popular sources for accessing emergency information (7).