The Influence of ERP Usage on Organizational Learning: An Empirical Investigation

A number of different hotels have been seen to direct significant investment towards Enterprise Recourse Planning (ERP) systems with the aim of securing sound levels of organizational learning. As a strategic instrument, organizational learning has been recommended in the modern management arena as potentially able to achieve a competitive edge and as stabilizing the success of businesses. Learning, as an aim, is not only able to improve the skillset and knowledge of employees, but also achieving organizational growth and development, whilst also helping to build a dynamic learning organization. Organizational learning is especially important in modern-day firms, when staff might choose to leave or change their role owing to the view that knowledge-sharing could be detrimental to their own success. The present work seeks to examine the impact of ERP usage on organizational learning. A new research model has been presented, this model has been empirically investigated in the Jordanian hotel industry. 350 questionnaires were distributed across a total of 350 hotels. 317 questionnaires were returned. Structural equation modeling (AMOS 18) was used to analyze the data. The findings from the empirical findings emphasize that ERP usage has significant impact on organizational learning. In line with the study findings, various aspects of organizational learning, such as continuous learning, system perspective, openness and experimentation and transfer and integration are recognized as able to best encourage the use of ERP. Suggestions for future work and discussion on research limitations are also discussed.

Keywords:

ERP Usage , Organizational Learning , Organizational Performance.