Service Quality Robust Design With a Case Study in Airport Services
Publish place: 8th International Management Conference
Publish Year: 1389
نوع سند: مقاله کنفرانسی
زبان: English
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شناسه ملی سند علمی:
IRIMC08_003
تاریخ نمایه سازی: 21 مرداد 1389
Abstract:
This paper shows how the method of taguchi s robust design can be developed to design the best levels of service quality dimensions. For this purpose , taguchi design of experiments and S/N ratio have been examined in the isfahan airport services and the results have been analyzed by the soft ware of minitab 13.32
Keywords:
Authors
Arash Shahin
Department of Management, University of Isfahan
Nasibeh Janatyan
Department of Management, University of Isfahan
Nahid Nasirzaheh
Department of Management, University of Isfahan