COPING WITH INFORMATION DISRUPTION IN A SIMPLE MULTI-ACTOR INFORMATION SYSTEM

Information and knowledge management have become crucial to the development of a competitiveedge on the market. This requires the gathering of complete and consistent information in an environment where companies are working increasingly with a vast network of partners. In this paper,we investigate the case of platforms on the tourism market selling trips in boxes thanks to a widenetwork of partners upstream (service providers) and downstream (distribution network). A particularcase feature here is that the product is bought to be gifted which increases the complexity of theinformation gathering process. The information needs are defined as well as the potential informationgaps. Solutions are discussed in order to reach information consistency through greater InformationSystem integration: bridging information gaps appears to be mostly feasible but still leaves one actorin the shade. Platforms in the tourism market, even though they may get a good degree of qualitativeinformation, will not achieve perfect information.

Keywords:

Information System , Completeness , Consistency , Information gap , integration , platform