An Integrated Framework for Process Knowledge Management

Process knowledge is a valuable knowledge resource in all organizations. Cost and risk reduction, process standardization and process streamlining are the some benefits of managing this knowledge. In this article, we show that considering relationship between business processes and knowledge efforts can improve both of them. Then, we introduce five tools, methods and techniques, and their contributions for process knowledge management. These ways include Business Process Modeling, Business Process Management Systems, Business Process Mining, Business Process Ontology and Face-to-Face Communication. Afterwards, using these five ways and a knowledge process, we propose an integrated framework for process knowledge creation, capturing, sharing, using and reusing. This article is the most comprehensive research about process knowledge. Also, proposed framework covers all types of process knowledge and can be used for all types of processes and in all organizations

Keywords:

Process Knowledge , Knowledge Management , Business Process Management