Improving Knowledge management system implementation by means of IT as an enabler: Gap analysis technique

Knowledge has widely been acknowledged as one of the most important factors for corporate competitiveness , and we have witnessed and explosion of IT solutions claiming to provide support for knowledge management . Due to the rapid development of knowledge and information technology (IT), business environments have become much more complicated. in order to cope with ensuing complications, enterprises ought to incessantly innovate; otherwise , it will be very difficult for them to survive in the markerplace . Hence , IT can help a firm aiming to gain a competitive advantage . In addition , many studies have argued that business value comes mainly from intangible assets such as knowledge.

Keywords:

knowledge management , information technology , Gap analysis , Knowledge gap