Developing EOP materials for Pre-service Cabin Crew: A text-driven approach

One prominent criterion to achieve efficient learning and instruction in an educational setting is the appropriate material(s) specifically developed for that particular group of learners, particularly in an English for Occupational Purposes (EOP) context. This study aimed at developing new EOP materials for pre-service cabin crew in an aviation school. To do so, initially the researchers performed the evaluation of the current EOP textbook through a checklist and interviews with ۲۰ English teachers who did not express much satisfaction about it. Consequently, having been convinced about the unsatisfactory results, the researchers developed new materials for this group of learners. The new materials was later implemented on ۳۰ learners as the experimental group as opposed to another ۳۰ as the control group being instructed by the current material. The findings demonstrated significant differences in the experimental group achievement of language proficiency at the end of the course compared to their language proficiency at the beginning of the course. Moreover, the results expressed significant differences between the achievement of control and experimental groups at the end of EOP courses, in favor of the experimental group. The newly developed EOP materials for flight attendants could be widely instructed in the airlines and aviation schools based on the obtained findings.

Keywords:

Cabin crew , EOP , Flight attendants , language proficiency , Materials development