IMPROVING COMPETITIVE ADVANTAGE THROUGH KNOWLEDGE MANAGEMENT SYSTEMS (USING CRITICAL SUCCESS FACTORS)
Publish place: 5th international conference on e-commerce in developing countries with focus on export
Publish Year: 1389
نوع سند: مقاله کنفرانسی
زبان: English
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شناسه ملی سند علمی:
ECDC05_039
تاریخ نمایه سازی: 22 خرداد 1391
Abstract:
Knowledge has become one of the critical driving factors for business success. Organizations arebecoming more knowledge intensive, they are hiring minds more than hands, and the needs forleveraging the value of knowledge are increasing. As a result, knowledge has been treatedsystematically much like other tangible resources and many organizations are exploring the field ofknowledge management in order to improve and sustain their competitiveness. In Iran lots ofknowledge management projects have been failed so the need for a more systematic and deliberatestudy on the critical success factors (CSFs) for implementing knowledge management is crucial.Organizations need to be cognizant and aware of the factors that will influence the success of aknowledge management initiative. Ignorance and oversight of the necessary important factors willlikely hinder an organization’s effort to realize its full benefit. This paper compares and reviews theexisting CSFs proposed by various authors in the literature. By combining these factors a set of CSFsfor knowledge management implementation in an Iranian consultant company is proposed. Each of theproposed CSFs is discussed and the results of an empirical assessment employed to evaluate them arethen reported in order to identify each factor's situation in a company and which one has to beimproved first.
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Authors
Naghmeh Alvandi
Master Student of IT, Shiraz University, Tamin company, Tehran, Iran
Rahmat Mirzaei sarvkolaei
Master Student of IT, Shiraz University, Iran Khodro company,Tehran, Iran
Mohammad Jafar Tarokh
Associate Prof. Industrial Engineering Department, K.N.Toosi University of Technology, Tehran, Iran