Staffing Software Maintenance Projects with Multiple Service Levels in SLA
Publish place: 16th Iranian Conference on Electric Engineering
Publish Year: 1387
Type: Conference paper
Language: English
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Document National Code:
ICEE16_051
Index date: 25 February 2008
Staffing Software Maintenance Projects with Multiple Service Levels in SLA abstract
Today outsourcing a software system's maintenance is common in software industry. Software maintenance organizations need to estimate the size of software maintenance team, in order to make decisions about acceptance or rejection of a project. In this paper we present a method to estimate the optimal staffing needed for a project that has multiple service levels with different priority and response time. The priority and response time determined with a SLA. We use results of queuing theory to model the maintenance environment with non-preemptive priority M/M/c queue. We also show that response time of an arbitrary request can not be less than a specified time
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Staffing Software Maintenance Projects with Multiple Service Levels in SLA authors
M Ghorbalipoor
Computer Engineering Department Amirkabir University of Technology Tehran-Iran
M.R Meybodi
Computer Engineering Department Amirkabir University of Technology Tehran-Iran
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