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An Assessment of the Effect of e-service quality management on the organizational performance

Publish Year: 1394
Type: Conference paper
Language: English
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KBEI02_089

Index date: 24 January 2017

An Assessment of the Effect of e-service quality management on the organizational performance abstract

nowadays creating a superior experience for the customer, through the delivery of on-line services with best quality, maybe one important way in which on-line retailers can improve their chances of developing a successful on-line business. This study aim to assess the Effect of e-service quality management on the organizational performance learning in Isfahan regional electricity corporate. Questionnaires were designed to measure variables. The samples were selected randomly. Also, SPSS and AMOS software were used to analyze data and test hypotheses. Studies show that e-service quality management on the organizational performance in Isfahan regional electricity corporate

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An Assessment of the Effect of e-service quality management on the organizational performance authors

Seyed Mohammadbagher Jafari

Assistant Professor of College of Farabi, University of Tehran Qom, Iran

Mehrdad Forouzandeh

MA Student in EMBA (Marketing) of College of Farabi, University of Tehran Qom, Iran

Nooshin Hashemi

MA Student in Entrepreneuship of Faculty of Entrepreneuship, University of Tehran Tehran, Iran

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