Analytical Literature Review on Business Intelligence System (BIS) Measurement

Currently, Business Intelligence Systems (BIS) have been widely utilized in organizations. Although BIS have been well accepted as value creator by organizations, justification of BIS value is not always been clear in order to justify BIS investment. Therefore, to understand BIS value, organization started to measure their BIS. In addition, reviewing other researches shows that measuring BIS was used for managing BIS process as well as understanding BIS value. For understanding BIS value and managing BIS process, prior researchers applied different objective and subjective measuring methods. However, according to prior researchers, these methods did not provide reliable results. This paper analytically reviews prior BIS measurement methods to extract their critics. Additionally, review of Information Systems (IS) measurement context illustrated that measuring IS success is used for understanding IS value and managing IS process. BIS is an IS, therefore, this paper proposes applying IS success models can be used for measuring BIS success in order to understand BIS value and manage BIS process

Keywords:

Business Intelligence System , IS Success , BIS Success Measurement , Competitive Intelligence , BIS Value , BIS Process , Analytical Literature Review